TRAQ Software Solutions – a leading provider of debt collection software in South Africa, made a significant impact as a frontrunner at the recent Debt Collection in the Digital Age Conference 2024 held in Johannesburg on March 12th and 13th, 2024. This prestigious event was hosted by Trade Conferences International (TCI) and brought together industry leaders and innovators to explore the latest advancements and trends that are changing the future of debt collection as we know it. The future of debt collection is here and we’ve been ahead of the game for over 20+ years!
So What Was The Event All About?
Over the course of two days we participated in informative presentations and panel discussions – along with a lot of great networking opportunities. Key topics explored included the transformative power of artificial intelligence, machine learning and data analytics in debt recovery. The conference also went into the intertwining of digital transformation and regulatory compliance in the debt collection domain – also shedding light on the challenges and opportunities that arise from using new technologies while adhering to consumer protection and data privacy in South Africa.
We saw this as a prime opportunity for TRAQ Software Solutions to showcase our leadership in debt collection software powered by cutting-edge technology, now also assisted by AI – with over 20+ years of experience!
TRAQ Software Solutions for Debt Collection in South Africa – Debt Collection in the Digital Age Conference
As a unique exhibitor we demonstrated how our solutions are empowering collection agencies and creditors to strike a balance between efficiency and ethical debt recovery practices in the digital age. The power of TRAQ software comes from 20+ years leading in the industry – and a chance to showcase how we are using AI-assisted features to further power our debt recovery software.
We also had a great time to showcase the power of data analytics and customer behaviour analysis to predict the most effective communication channels with benefits such as personal omnichannel communication, enabling seamless interactions across various platforms, including voice, email, SMS – and future social media features, one of the key points in the conference!
Other notable TRAQ Software mentions were things that have been proudly designed to seamlessly integrate with existing systems and processes, how our software features create an automated debt collection environment where collection agencies and creditors can then focus on more highly-intensity and strategic tasks. Other features like the intelligent decision tree, “Best Time To Call”, and automation and integration – an array of advanced technology that enables data-driven decision-making!
Prominent Speakers and Industry Leaders
Prominent speakers and thought leaders from renowned companies like Hyphen Technology, Searchworks, Euphoria Telecom, Datanamix, and Pay@ graced the event – sharing their invaluable expertise and experiences. Attendees were privy to insightful presentations on topics such as:
- Artificial Intelligence
- Speech Analytics
- Robotic Process Automation
- Chatbots
- Social Media Integration in Debt Collection
- Collections Strategies & Teams
- Risk Management & Strategy
- Maintaining Compliance with Regulations
- Data Management & Analytics
We’ve always stood by the “people matter” approach at TRAQ when it comes to AI in debt collection and ethical debt recovery, so this was very interesting to see! One of the highlights of the conference was the keynote address delivered by Carl Knight, CEO of Credit Intel, who captivated the audience with his comprehensive and thought-provoking presentation on the application of AI in debt collection – with extensive experience and profound knowledge in the industry.
As TeamTRAQ, we are thrilled to have been a part of the Debt Collection in the Digital Age Conference, learn, understand, connect and network! We were also very happy to get an opportunity to showcase our software as industry leaders in debt collection software solutions. The event not only allowed us to demonstrate our advanced capabilities – but it also provided a platform to engage with other leaders and explore future trends that are continually evolving in the debt collection sector.