Omnichannel Communication Explained! TRAQ’s Top Features

Omnichannel-Communication-Explained

Omnichannel communication is a word we all hear often, omnichannel this, omnichannel that – but what is it really? And what power sits behind it when you have mastered the art of successful omnichannel communication on a personal level? TRAQ software gives you the advantage of being able to reach out through multiple channels while creating a seamless and positive experience across all of them. TRAQ’s features such as advanced data analytics for data-driven decisions and predictive modelling give you powerful insights – taking the definition of omnichannel to a whole new level. Let us tell you why, but firstly –

 

How-Does-Omnichannel-Communication-Improve-Customer-Experience

 

What is Omnichannel Communication Software Feature?

Yes yes, we have all asked this! It’s a common question, however in debt collection it takes this concept and becomes a dynamic tool for debt collection. So let’s give a little vision into how this works best. Imagine the debtor you are trying to reach prefers receiving updates and reminders via SMS text messages but wants to discuss payment options over the phone or simply another way they feel safe and secure in doing so – and you had the ability to utilise these forms of communication ethically and effectively to accelerate payment plans and other settlements for achieving overall debt collection success and increase recovery rates drastically. This is the power of omnichannel communication, and we take it to a whole new level.

 

Ethical-debt-collection

 

Why is Omnichannel Communication Important in Debt Collection?

Debt collection can be a sensitive topic. Traditional methods often used to rely mainly on phone calls and other things your collections agency should not do, which are disruptive, impersonal, non-compliant and sometimes illegal. TRAQ software’s omnichannel communication offers a more considerate approach with many key benefits. With TRAQ however, it doesn’t stop there. With this advantage come customer engagement strategies such as our “Humans First” approach, which we proudly stand by for a unified and more streamlined debt recovery process.

Ethical debt collection is a part of the solution that we will lead by example, to set a new standard in the future of debt collection in South Africa.

 

Why-Is-Omnichannel-Communication-So-Powerful

Why Is Omnichannel Communication So Powerful?

Omnichannel communication helps you reach more debtors and engage with them on whatever platform they prefer on mutually agreed terms. Multi-channel communication gives debtors more comfortable ways to choose how they interact with you. TRAQ AI powered debt collection software helps you reach out and form relationships with debtors – not enemies.

Simpler, Convenient and Flexible Payments Significantly Increase Recovery Rates & Revenue Collection

People have busy, stressful lives and preferred communication methods. Offering options like text messages, emails, and online portals allows debtors to be reached on their terms, increasing the likelihood of successful communication. Maintaining good relationships with your debtors is extremely important. Trust is earned and the likelihood of succeeding in debt recovery becomes a lot more likely!

 

Why-is-Omnichannel-Communication-Important-in-Debt-Collection

 

How Does Omnichannel Communication Improve Customer Experience?

Omnichannel communication in debt collection improves customer experience because a seamless and personalised experience undoubtedly receives a more positive interaction. TRAQ software improves customer experience with debtors who feel respected and heard are more likely to be cooperative and work towards resolving their debt with you.

Compliance, Regulations and Customer Experience

Make sure your omnichannel approach complies with all relevant debt collection regulations regarding multi-channel communication methods and frequency. This is a key component in the true essence of personalised omnichannel communication.  Maintain a professional and respectful tone throughout all communications. Focus on resolving the situation, not pressuring the debtor.

 

Benefits-Of-Omnichannel-Communication

 

What Are The Benefits Of Omnichannel Communication?

TRAQ’s omnichannel communication doesn’t just provide multiple channels to send off bulk masses of information across a sea of debtors in the hopes of recovery; it’s about creating a unified customer journey that feels consistent and personalised across all touchpoints. This is where we lead the way. Some key benefits include:

  • Increased Accessibility
  • Convenience and Flexibility
  • Increased Engagement
  • Personalisation and Convenience
  • Increased Transparency
  • Improved Payment Flexibility
  • Improved Customer Experience
  • Enhanced Efficiency
  • Data-Driven Strategies
  • Cost Reduction

These are just a few key benefits of this human-centred approach. Instead of impersonal tactics, TRAQ’s omnichannel communication for debt collection maintains trust and respect for more positive interactions and quicker resolutions.

 

Why-Use-TRAQ’s-Omnichannel-Communication

 

Why Use TRAQ’s Omnichannel Communication?

Using TRAQ, you are able to automate routine tasks like sending reminders or other forms of communication while focusing on more complex scenarios – improving overall efficiency. Most, however, do not deliver on this and end up destroying reputation and trust, often making big mistakes, too! Out-of-the-box may seem great, but using TRAQ gives you an advantage as we continue to develop better and more effective personalised methods for long-term success.

With accurate insight at your fingertips, along with predictive modelling, advanced analytics and other powerful tools (now assisted by AI) you are able to tailor the communication experience personally and then automate them, leaving very little room for simple but costly errors. Be ten steps ahead of your competition, because that is what you will get with TRAQ. Take advantage of personal omnichannel communication and be a part of the solution and not a source of frustration.

How do we do this? TRAQ’s omnichannel communication uses the power of all our other features and benefits in tandem with one another for maximum efficiency and is able to help you avoid costly mistakes. TRAQ gives you the edge with data-driven strategies and decisions. With this advantage you gain access to the benefits of using a full solution debt management platform filled with features that enhance and personalise debtor engagement in a way that others simply can’t.

With over 25+ years of trusted industry leading experience, it’s time for you to take advantage of the best debt collection software in South Africa now and experience the TRAQ difference.