Category Archives: debt collection software

Task switching is killing your collections team’s productivity.

Imagine a scenario where one of your collections agents starts a call with a debtor [...]

Collection Trends – Where do AI Chatbots fit in the industry?

Ethical challenges of using AI Chatbots for debt collection. Avoid compliance risks by understanding when [...]

Debt Collection Trends – AI Audio Analytics

“Why would I need AI audio analytics?”, we hear you asking. Well, the matter of [...]

The psychology of payment delinquency in collections.

There’s a depth of psychology to why people sometimes “drag their feet” when it comes [...]

Actionable insights and opportunities for collection agencies.

Debt collection isn’t what it used to be, so how do we proceed? The collections [...]

Your data, your advantage. Make more intelligent decisions.

Having access to vast amounts of data is just the first step to intelligent decisions. [...]

Humanised, empathetic debt collection. Insights by Neil Singh.

If I, a veteran with decades of experience in the debt collection industry and the [...]

Understand and solve the gaps in collections calls.

Collections calls are one of the most challenging and important tasks in the entire customer [...]

Why customer experience is indispensable in debt collection.

When customers deal with debt collection they are sometimes facing stressful and difficult circumstances. To [...]

How collections and customer experience coexist in 2025.

In debt collection, listening and understanding can go a long way towards creating a solution [...]