Category Archives: debt collection

52% of collection agencies lose money on the wrong software.

Here’s a stat that should make every collection agency owner nervous: 52% of debt collection [...]

Pre-delinquency is the collection you never had to make.

There’s a version of debt collection that most agencies have never experienced. It’s one where [...]

Predicting Arrears in 2026 with Intelligent Decision Making.

Imagine you’re driving down a long, winding highway at night. In the old days of [...]

AI for CX in 2026. A must-have, not a nice-to-have.

You run a debt collection business. You focus on recovery, compliance, keeping costs low – [...]

Debt Collection Trends – AI Audio Analytics

“Why would I need AI audio analytics?”, we hear you asking. Well, the matter of [...]

Your data, your advantage. Make more intelligent decisions.

Having access to vast amounts of data is just the first step to intelligent decisions. [...]

Humanised, empathetic debt collection. Insights by Neel Singh.

If I, a veteran with decades of experience in the debt collection industry and the [...]

The best debt recovery starts with a good team.

Ever wondered what truly drives the best debt recovery? While digital tools are everywhere, the [...]

Why empathy-first debt collection always wins.

Empathy-first debt collection always wins. Here’s why. Striking the right balance between innovation and humanity [...]

Enterprise SaaS in Debt Collection Software & Customisation

At TRAQ, we are taking our traditional software “TRAQ Collect” to the next level by [...]