Category Archives: debt recovery

Pre-delinquency is the collection you never had to make.

There’s a version of debt collection that most agencies have never experienced. It’s one where [...]

Single Customer View is the Holy Grail of Collections.

I often tell my team at TRAQ that trying to finish a 1,000-piece jigsaw puzzle, [...]

Actionable insights and opportunities for collection agencies.

Debt collection isn’t what it used to be, so how do we proceed? The collections [...]

Humanised, empathetic debt collection. Insights by Neel Singh.

If I, a veteran with decades of experience in the debt collection industry and the [...]

How collections and customer experience coexist in 2025.

In debt collection, listening and understanding can go a long way towards creating a solution [...]

The 4 C’s of Smarter Debt Recovery

These 4 C’s are your best framework for smarter debt recovery, and knowing a debtor’s [...]

Proactively preventing debtor delinquency with real-time data

It’s an undeniable fact that successful businesses in South Africa are relying on real-time data [...]

Ethical debt collection – AI and your Customer Experience

It’s no secret that AI allows you to balance your collections with a positive customer [...]

Best Debt Collection Software for Retail Businesses

Finding the best debt collection software for retail businesses in South Africa is a task [...]

Reduce Collection Fees with TRAQ Debt Collection Software

Reduce collection fees with debt collection software and increase recovery rates accurately and effectively – [...]