Category Archives: Thought leadership

Debt Collection Trends – AI Audio Analytics

“Why would I need AI audio analytics?”, we hear you asking. Well, the matter of [...]

The psychology of payment delinquency in collections.

There’s a depth of psychology to why people sometimes “drag their feet” when it comes [...]

Actionable insights and opportunities for collection agencies.

Debt collection isn’t what it used to be, so how do we proceed? The collections [...]

Your data, your advantage. Make more intelligent decisions.

Having access to vast amounts of data is just the first step to intelligent decisions. [...]

Humanised, empathetic debt collection. Insights by Neel Singh.

If I, a veteran with decades of experience in the debt collection industry and the [...]

Understand and solve the gaps in collections calls.

Collections calls are one of the most challenging and important tasks in the entire customer [...]

Why customer experience is indispensable in debt collection.

When customers deal with debt collection they are sometimes facing stressful and difficult circumstances. To [...]

How collections and customer experience coexist in 2025.

In debt collection, listening and understanding can go a long way towards creating a solution [...]

Maintaining customer loyalty and retention in collections.

Modern customers expect everything to be connected, personal, and easy when they interact with a [...]

How collections, flexibility, and retention are related.

Picture the dance between collections, flexibility and customer retention – it’s about building lasting relationships; [...]