TRAQ: The fully customisable debt collection software solution. TRAQ knows that when it comes to what customers are looking for in their debt collection software there is no one size fits all. We are aware that each customer has a unique operation so we ensure that the platform can be configured to meet your specific requirements.
TRAQ software solutions offers a fully customisable range of features to meet your needs. Whether your company is big or small, we have the right option for you.
TRAQ professionals will focus on your business and identify your needs. We will provide a custom Debt Collection Software solution along with System Integrations that solve your unique business challenges
The TRAQ Collections promise is based on functionality that let you grow your business to new heights. These features include:
A cutting-edge platform
- Hosted on your premises or within the Cloud.
- Secure WFH or WFO solutions that can be deployed or scaled at any time
Effortless integration
- Seamless integration into client 3rd party systems
- Fully integrated into the Dialer with the flexibility of integration into your preferred dialer technology
- Fast, effective integration into your chosen payment gateways
Primary debt collection functions:
As a leader in the Collections space, we use our technologies and expertise to deliver nothing less than a world-class experience for our clientele. This includes:
- Intelligent Decision Tree
- Single Customer View
- Agent Quick Comment Tree
- Query Management & Escalation
- Document Management
- Account Segregation, Agent Allocation and Prioritisation
- Payment Solutions (Debi-Check, Online EFT, Card Payment etc.)
- Process Automation
- Finance Module (Interest, fees, and charges)Click to SMS/Email (Standard Templates)
We are living in challenging times. It is more important than ever to select tools that provide the best value for your money. You want a collection software that is the best fit for your business.
A variety of advantages that customisable software provides can help collections departments work successfully and efficiently. Allows you to be prepared to scale for unforeseen circumstances and unknown time periods, the effectiveness of a completely personalised collections software will eventually justify the cost of the investment.
There are four benefits of fully customisable debt collections software:
1. Compiled with your unique needs in mind.
You will have a thorough knowledge of the industry and the collections process. Make you aware of the best instruments to use in various circumstances. If the task requires the use of several separate tools, the efficacy, and efficiencies that you want to increase are enhanced. You can avoid having to constantly switch between different tools by using bespoke software that incorporates all of your needed specs and tools. You get exactly what you ask for (and pay for) with custom software.
2.Long-term cost efficiency
Software for custom collections is created with your company in mind and only includes the functions you require. You don’t need to instruct staff to overlook a substantial portion of the software’s functionality or navigate menus filled with illogical and useless options.
Everything you see, and can use, is pertinent to your specific collection’s environment. You only purchase (and construct) what you need. As a result, you won’t need to pay expensive developers to modify and adjust the software in the future.
3. You get excellent customer service.
Your team must collaborate closely with ours to compile your completely tailored debt collections software. Once you have put the solution in place, this doesn’t change. We will continue to keep in touch with your team as time goes on, to ensure that the software is still running as efficiently and effectively as feasible. That it is evolving to keep up with the times, continuing to meet your changing needs. All learnings and changes in the collections space is continually put back into our solution keeping you relevant.
4. Greatest flexibility
Nobody knows what the future holds. Here at Traq, we know that custom work is not a one-time thing. Instead, it entails providing constant flexibility so that you can modify and enhance your requirements as and when required.
A collaboration that gets things done is simply one aspect of a partnership with TRAQ. The newest cutting-edge technology combined with access to decades of industry knowledge exceeds all potential demands for debt collection.You can benefit from a history of tested success, usability, and, of course, efficient collections every single day with just one software solution. Speak with our team of specialists about how TRAQ can revolutionise the way you work today.
Need to know more? contact us today!