Author Archives: TRQdesigner

How collections and customer experience coexist in 2025.

In debt collection, listening and understanding can go a long way towards creating a solution [...]

Balancing automation with the human touch.

The old, impersonal approaches to debt collection simply don’t cut it in today’s customer-centric world [...]

Maintaining customer loyalty and retention in collections.

Modern customers expect everything to be connected, personal, and easy when they interact with a [...]

How collections, flexibility, and retention are related.

Picture the dance between collections, flexibility and customer retention – it’s about building lasting relationships; [...]

The 4 C’s of Smarter Debt Recovery

These 4 C’s are your best framework for smarter debt recovery, and knowing a debtor’s [...]

The best debt recovery starts with a good team.

Ever wondered what truly drives the best debt recovery? While digital tools are everywhere, the [...]

Sentiment analysis to know what your customers really think.

Stop guessing! Use AI-driven sentiment analysis to pinpoint frustration or willingness to pay, ensuring empathetic, [...]

The power of AI-driven empathy in proactive debt collection.

Simply reacting to overdue accounts isn’t enough. Forward-thinking businesses are quickly recognising the immense value [...]

Why early intervention in collections prevents delinquency.

Early intervention and timing is key in debt collection. We don’t need to tell you [...]

The smart way to collect B2B payments for your business.

Ever feel like collecting B2B payments is a bit of a never-ending chase? You know, [...]