Author Archives: TRQdesigner

Collection Trends – Where do AI Chatbots fit in the industry?

Ethical challenges of using AI Chatbots for debt collection. Avoid compliance risks by understanding when [...]

AI for CX in 2026. A must-have, not a nice-to-have.

You run a debt collection business. You focus on recovery, compliance, keeping costs low – [...]

Debt Collection Trends – AI Audio Analytics

“Why would I need AI audio analytics?”, we hear you asking. Well, the matter of [...]

The psychology of payment delinquency in collections.

There’s a depth of psychology to why people sometimes “drag their feet” when it comes [...]

Actionable insights and opportunities for collection agencies.

Debt collection isn’t what it used to be, so how do we proceed? The collections [...]

Your data, your advantage. Make more intelligent decisions.

Having access to vast amounts of data is just the first step to intelligent decisions. [...]

Careers: Innovations Manager

Overview: To lead, coordinate, and accelerate innovation initiatives within the Contact Center, with a focus [...]

Humanised, empathetic debt collection. Insights by Neel Singh.

If I, a veteran with decades of experience in the debt collection industry and the [...]

Understand and solve the gaps in collections calls.

Collections calls are one of the most challenging and important tasks in the entire customer [...]

Why customer experience is indispensable in debt collection.

When customers deal with debt collection they are sometimes facing stressful and difficult circumstances. To [...]