What is “Personal Omnichannel Communication?”. In short – a new approach. It’s obvious how fast the ever-evolving digital age is growing and superseding what we thought possible before, so let Team TRAQ break it down for you.
One of the new emerging trends we are setting is personal omnichannel communication. Its increasing popularity has made it an essential request in the search for the best debt collection software in South Africa. How do we handle this? With new AI capabilities being leveraged, solutions can now deliver deeply personalised experiences that put humanity first. Whilst being able to reach a debtor at any level of communication had its perks in the past, of course – you could contact a debtor any way, any time on any channel – but not anymore! Old school intimidation tactics simply don’t work – they serve only to alienate debtors who are already overwhelmed by outreach across emails, SMS, calls and more.
What’s needed is a human touch enabled by AI. By understanding each debtor as an individual, today’s solutions can build rapport, empathy and trust – driving dramatically better outcomes. This is the future of debt recovery from 2024 going forward. TRAQ software is leading this trend, delivering personalised omnichannel communication solutions that adapt to the changing strategies of debt collection. You have the personalised profile of the person you are contacting at your fingertips – and how to keep the best relationship with your debtor and debt collection agency. The results speak for themselves – improved recovery rates, happier customers on both sides of the conversation. TRAQ is committed to moving the industry forward with humanity-driven, personalised experiences. The future of debt collection is here – and it’s personal.
Let’s try cover some important info you need to know:
You may be asking yourself, how is it different? How will leveraging TRAQ Software and AI assist in my current debt collection strategy considering that I would be using TRAQ’s software? It’s quite simple, let’s break it down:
What is personalised omnichannel communication?
Omnichannel communication in debt collection used to mean bombarding people with intimidating messages through every channel imaginable, involving the use of multiple communication channels, such as email, SMS, voice calls, and letters to engage with debtors. But in today’s digital world, effective communication requires a human touch. That’s why forward-thinking software like TRAQ is embracing personalised omnichannel communication.
Engage with debtors in a personalised and empathetic manner based on their personal profile, letting you know when and how to contact them to build rapport and because essentially, it will lead to much better results in debt recovery.
How does personal omnichannel communication affect my recovery rates?
Personalised omnichannel communication boosts debt recovery by providing a more empathetic debtor experience. TRAQ Software leverages AI-powered insights to identify the right channels and strategies for each debtor, so that you can give a dignified and human approach, something we have seen much higher results in. The tailored approach drives higher recovery rates. It’s that simple; And with our software you have full control of your debtor’s personal omnichannel communication to utilise this new and improving intelligence.
Key benefits of our debt collection software include:
- Higher recovery rates
- Improved customer experience
- Enhanced efficiency
- Compliance with ethical standards
- Among others! Check out your benefits
- Need more? Check out our other features
TRAQ streamlines and helps you to personalise communication across various channels for consistent and reliable results.
How can debt collection agencies effectively engage consumers through personalised digital channels?
Debt collection agencies can effectively engage with consumers through personal digital channels by leveraging TRAQ Software’s AI-powered omnichannel communication. This innovative solution enables agencies to deliver consistent and more personalised service across various digital channels.
How does TRAQ software create a seamless, personalised experience across channels?
By combining case management and leveraging AI-powered insights, TRAQ’s software ensures a continuous, reliable experience for consumers which will, in turn, increase customer satisfaction and loyalty. Sounds great right? Because it is. TRAQ’s personal omnichannel communication solution is continuously being updated and designed to cater – not just for 2024, but far beyond that! With the ability for a dignified process your possibility of recovering bad debt is increased exponentially.
Customers can also self-serve by responding and making payments digitally using the channel of their choice. Digital debt collection agencies that use our debt collection software are able to offer a more human experience, which results in more successful debt recovery.
Do you offer a demo? Yes, #TeamTRAQ is right here – let’s go!
TRAQ Software is leading the trend of personal omnichannel communication in debt collection software. By leveraging AI capabilities, addressed in our most popular questions about AI, we deliver deeply personalised experiences that put humanity first. This approach builds rapport, empathy and yes – trust with debtors, driving dramatically better outcomes.
Continuously updated and designed to cater to the evolving needs of the debt collection industry in both private and public sectors in South Africa. With the ability to offer a dignified process, TRAQ’s software increases recovery of bad debt exponentially. Digital debt collection agencies that use TRAQ’s debt collection software are able to offer a more human experience, resulting in more successful debt recovery.
If you request a demo now, you may qualify for a Free 3 Month Proof of Concept!
“For over two decades now, TRAQ Software Solutions has used extensive expertise to deliver local and international businesses the best in cutting-edge IT and call centre services. Trusted. Proven. The Future of Innovation in Debt Collection Software.”