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Right Party Contact (RPC) rate is the metric that measures how well businesses connect with the right individual and is a reliable indicator of the effectiveness of your contact strategy and the success of your outreach.

It is vital to get hold of the debtor to discuss payment options.The goal of efficient collections is to maximise funds collected while minimising costs, this means achieving an RPC in the lowest number of attempts.

TRAQ intelligently analyses historic data using AI (Artificial Intelligence) for predictive modelling, based on historical data. The model then prescribes the best hour to call a phone number where evidence suggests a high probability of an RPC. 

This enables you to optimally place effort thereby achieving higher RPC rate whilst simultaneously reducing effort on such numbers. Consequently, the effort saved can then be applied to the more non-optimized number thus increase chance of contact.     

TRAQ debt solutions will help you to formulate the most effective collections strategy on a case-by-case basis. 

To find out more about the rest of the great features offered by TRAQ software solutions click here 

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